Privacy Policy

1.1 Information You Provide Directly:

• Account Information: Name, email address, phone number, mailing address when you create an account.
• Property Information: Property addresses, property details, roof/HVAC/electrical/plumbing system information, photos, and other property-related data you upload or input.
• Documents: Insurance policies, inspection reports, receipts, warranties, letters, and other files you upload to the Document Vault or Financial Hub.
• Communication Data: Messages, support inquiries, and correspondence through the Platform.
• Payment Information: Billing details if applicable to paid services (processed through secure third-party payment processors - we do not store full payment card numbers).
• Service Request Data: Inspection scheduling details, service preferences, and claim information.

1.2 Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent on pages, click patterns, and interaction data.
• Device Information: Browser type, operating system, device type, screen resolution, and language settings.
• Log Data: IP address, access timestamps, referring URLs, and error logs.
• Cookies & Similar Technologies: Session cookies for authentication, preference cookies for settings, and analytics cookies for Platform improvement. See Section 6 for details.

1.3 Information from Third Parties:

• Weather data from public weather services for weather event tracking.
• Referral information from insurance agents or realtors who refer you to our services.
• Publicly available property records when used with your consent for property data import features.

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our inspection services, client portal, document management, and property tracking features.
• Account Management: To create and manage your account, authenticate your identity, and communicate about your account.
• Letter & Document Generation: To populate letter templates with your property and personal information and generate documents as requested by you.
• AI-Powered Features: To provide policy analysis, protection scores, photo analysis, receipt scanning, and other AI-assisted tools. AI processing may involve sending anonymized or pseudonymized data to secure AI service providers.
• Communications: To send inspection reports, appointment reminders, maintenance alerts, system notifications, and respond to your inquiries.
• Platform Improvement: To analyze usage patterns, troubleshoot issues, and improve Platform functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Safety & Security: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.

We do NOT sell your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating the Platform (e.g., cloud hosting, email delivery, AI processing services). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• With Your Consent: When you explicitly authorize sharing, such as granting document access to connected agents, realtors, or contractors through the Vendor & Connections Hub.
• Insurance Agents & Realtors: If you are connected to an insurance agent or realtor through our referral system, limited information (name, email, inspection status) may be shared with them as part of the referral relationship. You can manage these connections in your portal settings.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure cloud storage with access controls and monitoring
• Hashed and salted password storage (bcrypt)
• Role-based access controls within the Platform
• Regular security reviews and updates
• Session management with automatic timeout

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and for any activity under your account.

We retain your information for as long as your account is active or as needed to provide services to you. Specific retention periods:

• Account Data: Retained while your account is active and for up to 3 years after account deletion for legal and audit purposes.
• Inspection Reports: Retained indefinitely as part of the property record, as these may be needed for future insurance or legal matters.
• Uploaded Documents: Retained while your account is active. Upon account deletion, documents are deleted within 90 days unless retention is required by law.
• Usage Logs: Retained for up to 12 months for analytics and security purposes.
• AI Processing Data: Temporary processing data is not retained after the AI operation is complete. Summaries and outputs are stored as part of your account records.

You may request deletion of your data by contacting us at [email protected]. We will process deletion requests within 30 days, subject to legal retention requirements.

We use the following types of cookies:

• Essential Cookies: Required for authentication, session management, and core Platform functionality. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with the Platform (e.g., Google Analytics). These collect anonymized data about page views and feature usage.
• Preference Cookies: Store your settings and preferences (e.g., theme, language).

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain Platform features.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we limit the processing of your information in certain circumstances.
• Objection: Object to the processing of your information for certain purposes.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

Florida-Specific Rights: Under the Florida Digital Bill of Rights (FDBR), qualifying consumers have additional rights regarding personal data collection and processing. Contact us for more information about your rights under Florida law.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform with a new “Effective Date” and, where appropriate, sending you an email notification. Your continued use of the Platform after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.